Last updated: August 18, 2026

At Unes Shop, we want you to be satisfied with your purchase.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be unused, in its original condition, and include the original packaging where applicable.

How to Request a Return

Before sending an item back, contact us at:

Contact@Unesshop.online

Please include:

• Your name

• Order number

• Product name

• Reason for the return

• Photos of the item if it arrived damaged or defective

Do not send an item back before receiving return instructions from our customer service team.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery.

We may request photographs or other information to evaluate the issue.

If the claim is approved, we may offer a replacement, store credit, or refund depending on the circumstances.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions. Any such restrictions will be communicated on the relevant product page or before purchase where applicable.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, return shipping costs may be the customer's responsibility.

Exchanges

If you need an exchange, contact us at Contact@Unesshop.online. Availability of replacement products may affect whether an exchange can be provided.

Contact

For return or refund questions:

UNES LLC
Email: Contact@Unesshop.online